Shipping Policy
Shipping Policy
Last Updated: July 14, 2026
This Shipping Policy ("Policy") outlines how orders are processed, fulfilled, and delivered by Cozy Curves (Go Care Box, Inc. d/b/a Cozy Curves) ("Cozy Curves," "we," "our," or "us") in connection with purchases made through www.cozycurves.com (the "Site"). By placing an order, you agree to the terms of this Policy.
1. Where We Ship
We currently ship to the United States and U.S. territories only, including:
· All 50 states and the District of Columbia
· P.O. Boxes
· U.S. military bases (APO/FPO/DPO)
· Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands
We do not currently ship internationally. Orders placed with a non-U.S. delivery address will be canceled and refunded.
2. Order Processing
Orders are processed Monday through Friday, excluding holidays. Most orders are submitted to our fulfillment partner within 1 business day of being placed.
Our products are fulfilled by trusted partners, and delivery time depends on which warehouse an item ships from. Each product page indicates the applicable shipping origin.
3. Estimated Delivery Times
Delivery estimates begin once your order ships, not when it is placed. All times are estimates, not guarantees, and may be affected by carrier delays, weather, and peak seasons.
Items marked "Ships from USA" — delivered in approximately 2–5 business days from a domestic warehouse.
Items marked "Ships from Overseas" — delivered in approximately 5–10 business days from one of our partner's international warehouses. This applies to the majority of our apparel catalog, and is shown on the product page so you always know before you buy.
Custom-printed graphic tees — printed to order. Please allow 2–7 business days for production, plus approximately 3–4 business days for delivery once printed. Production time cannot be expedited.
During the holiday season (roughly late December through early January), carrier congestion may add 2–3 business days to any of the estimates above.
4. Multi-Item Orders
Items in the same order may ship separately from different warehouses. You may receive multiple packages and multiple tracking numbers, and they may arrive on different days. This is normal and does not mean part of your order is missing.
5. Shipping Rates & Free Shipping
· Flat-rate standard shipping: $4.95 per order.
· Free standard shipping on orders of $75 or more.
· Carrier-calculated options (USPS/DHL) may be available at checkout on eligible orders.
· Promotional shipping offers may change at any time without notice.
· Shipping and handling charges are non-refundable.
6. APO/FPO/DPO & P.O. Boxes
We ship to APO/FPO/DPO military addresses, P.O. Boxes, and U.S. territories. Some items may have carrier limitations to these destinations. If an item cannot ship to your address, we will notify you or cancel and refund that item at our discretion.
7. Tracking
You will receive tracking information by email as soon as your order ships. If your order ships in multiple packages, you will receive tracking for each.
Tracking can occasionally appear to stall for a day or two while a package moves between carriers. This is normal.
8. Order Changes & Cancellations
Once an order enters processing at the warehouse, it can no longer be changed or canceled — and that window is short.
· Cancellations must be requested within 24 hours of purchase, and even then cannot be guaranteed, because warehouses often begin processing sooner.
· Custom-printed items cannot be canceled once production has begun.
· Address changes must be requested before the order enters processing. Once shipped, no changes are possible.
To request a cancellation or address correction, email Support@cozycurves.com immediately with your order number. If we cannot cancel in time, you may request a return once the item arrives (see our Return & Refund Policy).
9. Incorrect or Undeliverable Addresses
· You are responsible for providing a complete, accurate shipping address. Please double-check it at checkout.
· Orders returned to sender due to an incorrect or incomplete address may be subject to additional shipping charges to reship.
· If we cannot reach you to arrange reshipment, we may issue a refund less shipping costs at our discretion.
10. Lost, Delayed, or Damaged Packages
· If tracking shows no movement for an extended period, or your package is significantly past its estimate, contact Support@cozycurves.com and we will open an inquiry with the carrier on your behalf.
· If your item arrives damaged, contact us with photos — see our Return & Refund Policy, which covers damaged and defective items.
· We are not responsible for theft or damage after a carrier has confirmed delivery to your address.
11. Contact
Questions about shipping, tracking, or delivery:
Support@cozycurves.com
Cozy Curves (Go Care Box, Inc.), Somers, NY 10589