Return & Refund Policy
Return & Refund Policy
Last Updated: July 14, 2026
This Return & Refund Policy ("Policy") describes how returns, refunds, and related issues are handled by Cozy Curves (Go Care Box, Inc. d/b/a Cozy Curves) ("Cozy Curves," "we," "us," or "our"). By placing an order on www.cozycurves.com (the "Site"), you agree to the terms below.
Please read Sections 3, 4, and 7 carefully. Return rules differ between our regular apparel and our custom-printed items, the windows are short, and a small return shipping fee applies to change-of-mind returns.
1. General Policy Overview
Our products are fulfilled by trusted partners, and return eligibility depends on the item:
· Apparel, bags, hats, and shoes — returnable within a strict 7-day window if unworn with tags attached (Section 4).
· Custom-printed graphic tees — made to order. Not returnable for size, color, or change of mind, but covered if defective or damaged (Section 3).
We do not offer exchanges of any kind. If you need a different size or color, please return your eligible item and place a new order.
2. Non-Returnable Items
The following are final sale and not eligible for return or refund unless they arrive defective or damaged:
· Custom-printed graphic tees (covered for defects only — see Section 3)
· Gift cards and promotional items
· Any item marked "final sale" or "non-returnable" on its product page
If we add other made-to-order or hygiene-sensitive categories in the future, they will be marked on the product page.
3. Custom-Printed Tees — Defects, Damage & Misprints
Custom tees are printed to order, so they cannot be returned for size, color, or change of mind. However, if a tee arrives damaged, misprinted, or with a manufacturing defect, we will make it right:
· Contact us within 30 days of delivery with a clear photo of the issue.
· You do not need to ship the item back — a photo is enough.
· We will provide a free replacement or a refund at no cost to you.
Please note: minor variations in print placement (up to 0.5") are a normal characteristic of the printing process and are not considered defects. Orders with the wrong size or color selected by the customer are not eligible for a free replacement or refund.
4. Apparel, Bags, Hats & Shoes — 7-Day Return Window
For these items, all of the following must be met:
· You request the return within 7 days of your order being marked Delivered by the carrier. For multi-package orders, the 7 days begin when the final package is delivered.
· The item is unworn, unwashed, and in resellable condition, with all original tags attached and in its original clear garment packaging with the SKU label intact.
· The return is approved by Cozy Curves before you ship anything back.
Once approved, the item must be shipped back within 7 days. Requests made after the 7-day window cannot be accepted. Items returned without meeting these conditions may be subject to a 20% restocking fee or declined entirely. Unauthorized returns sent without prior approval may not be accepted or refunded.
5. Return Process
To request a return:
· Contact Support@cozycurves.com with your order details and reason for return.
· If eligible, we will provide return instructions and a U.S. return address.
· Ship the item back within 7 days of approval using a trackable shipping service, and keep your receipt.
· We are not responsible for lost or unverified returns.
6. Refunds
If a return is approved and received in acceptable condition:
· Refunds are issued to your original payment method, less any applicable return shipping fee (see Section 7).
· Please allow 5–7 business days after we receive and inspect the return for processing.
· Original shipping and handling fees are non-refundable.
If you paid using Afterpay, PayPal, or another third-party provider, your refund will also be subject to their policies and timelines.
7. Return Shipping Fee
A flat $5 return shipping fee applies to all change-of-mind and sizing returns and is deducted from your refund. This covers the cost of return shipping and processing.
No fee applies if your item arrived damaged, defective, or incorrect, or if we made an error with your order. In those cases we cover return shipping in full.
8. Order Cancellations
Orders may be canceled within 24 hours of placement, provided they have not yet entered processing — but cancellation is not guaranteed, as warehouses often begin processing sooner. Custom-printed items cannot be canceled once production has begun.
To request a cancellation, email Support@cozycurves.com immediately with your order number.
9. Exchanges
We do not offer product-for-product exchanges. If eligible, you may return the item and place a new order.
10. Disputes
If you are dissatisfied with the outcome of a return or refund request, please contact us to attempt a resolution before initiating a chargeback or filing a dispute. We will always try to resolve issues fairly and directly.
11. Contact Us
For return inquiries or refund requests:
Support@cozycurves.com
Cozy Curves (Go Care Box, Inc.), Somers, NY 10589
📦 Returns FAQ
Last Updated: July 14, 2026
💬 Can I return my item?
Apparel, bags, hats, and shoes can be returned if you request it within 7 days of delivery and the item is unworn with tags and original packaging intact. Custom-printed graphic tees can't be returned for size or preference, but are fully covered if they arrive defective. Check the product page or contact us if you're unsure.
💲 Is there a fee to return something?
A flat $5 return shipping fee is deducted from your refund on change-of-mind and sizing returns. There is no fee if the item arrived damaged, defective, or incorrect — in those cases we cover everything.
🖨️ What about custom-printed tees?
Because each tee is printed just for you, we can't accept returns for size, color, or change of mind — so please check the size guide before ordering. If a tee arrives misprinted, damaged, or defective, contact us within 30 days with a photo. You won't need to ship it back; we'll send a free replacement or refund at no cost to you.
🔄 Do you offer exchanges?
We do not offer exchanges. If eligible, return your item and place a new order.
🕒 How long do I have to request a return?
For apparel, bags, hats, and shoes: within 7 days of delivery. For defective custom tees: within 30 days of delivery.
🚚 Who pays for return shipping?
For change-of-mind or sizing returns, a flat $5 fee is deducted from your refund to cover return shipping. We cover it fully if the item arrived damaged, defective, or incorrect.
📦 Do I return the item to a U.S. address?
Yes. Approved returns go to a U.S. return address, which we'll provide once your return is approved. Please don't ship anything back before receiving that address — unauthorized returns can't be tracked or refunded. (Defective custom tees don't need to be returned at all — just send a photo.)
💸 How long does it take to get a refund?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days, less the $5 return shipping fee where it applies. Your bank or payment provider may take a few additional days to post it.
📝 How to File a Return
1. Email us at Support@cozycurves.com with the subject line: RETURN REQUEST – [Your Order Number].
2. Include: full name, order number, product name(s), specific reason for return, and clear photos for any damaged/defective claim.
3. Wait for review & approval. We'll confirm eligibility and send you the U.S. return address and next steps. Unauthorized returns, or items sent to the wrong address, may be denied.
4. Ship it back (if required) within 7 days of approval using a trackable service, in original condition and packaging. Defective custom tees don't need to be shipped back.
5. Refund or resolution. Once received and inspected, your refund is processed (less the $5 return shipping fee on change-of-mind returns). For defect cases we may issue a replacement or refund without requiring a return.
📌 Note: Cozy Curves reserves the right to refuse returns that don't comply with this policy. If you have questions, please reach out before attempting to return any item.